My name is Hugo Nieuwenhuizen, I work from home which is in St. Arvans, near Chepstow, Monmouthshire in South Wales.
It starts with the cleaning of the piece in order to get rid of any dirt for the glue and paint to hold. It is also necessary to do this to be able to see the original colour when colour matching.
Next is bonding the piece back together using a variety of different glues whenever necessary. (Depending on the type of material different bonding materials can be used). This also counts for filling in of missing parts. (Depending on the type of ceramic, different materials will be used). I can reproduce missing fingers, instruments etc.
Then painting/colour matching the repaired part(s) so it blends in with the rest of the piece. This can be done by hand or with an air brush.
Varnishing the repair in the appropriate style (gloss, medium, matt), Finally, applying any missing gilding if necessary.
After conservation or restoration, items should be used for display purposes only and kept away from extreme sunlight and heat.